Policies

RESERVATION, PAYMENTS AND CANCELLATIONS POLICIES

  1. The initial reservation is valid for one week; if we do not receive a reply during that time the spaces will be released automatically.
  2. In order to maintain the reservation we need to receive the application form with all fields completed and immediately we will send an invoice along with payment options.
  3. To confirm the reservation we need a 50% deposit of the total amount on the invoice within the 10 days following the date the invoice is sent, otherwise the reservation will be cancelled; the remaining 50% has to be paid 60 days prior to the start of the services reserved. Enjoy Galapagos would appreciate to receive a payment confirmation (receipt, email…).
  4. For reservations made 60 days prior to the start date, the payment has to be done immediately as per the invoice in order to confirm.
  5. For all reservations cancelled 30 days prior to the start of the services there is a 100% penalty. For cancellations made 31 or more days prior to the start of services there will be a 20 % penalty of the total amount of the invoice plus any bank transfer fee implied with the reimbursement.

 

NOTE: ENJOY GALAPAGOS RESERVES THE RIGHT TO APPLY THESE POLICIES EVEN IN THE EVENT THAT A PASSENGER INDICATES THAT HE/SHE WAS NOT AWARE OF THEM.

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